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LendingClub Bank Review: Stellar Customer Service and Higher Rates

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Advertiser Disclosures

In this LendingClub Bank review, we highlight the online-only bank’s unlimited 1% cash back checking account that earns interest and the competitive high-yield savings account.

LendingClub Bank is an online bank based in Lehi, Utah.

In Feb. 2021, LendingClub Bank N.A. acquired Radius Bank combining the innovation of two digital fintech institutions offering financial tools to help customers manage their money.

Customers can seamlessly bank with the mobile app, online, or through automated teller machines (ATMs). LendingClub Bank gives customers access to everything they need in one place.

The LendingClub banking app offers functionality and ease of use for its super-fast banking mobile app where customers can deposit checks, pay friends, and manage accounts on the go.

When LendingClub Bank acquired Radius Bank and I never knew when it happened because it went so smoothly. My Radius debit card continued to work as usual and the mobile app maintained all the bells and whistles.

What makes LendingClub Online Banking different?

LendingClub Bank offers a variety of financial products, competitive interest rates but what stands out is the stellar customer service. LendingClub Bank understands that banking is about building relationships with customers, and digital technology doesn’t change that.

While technology is essential to transforming banking, a commitment to customer service and innovative products is just as essential.

Account-holders can easily reach a responsive customer service team via telephone or live chat 7 days a week. LendingClub Bank customer service availability is:

LendingClub online banking live customer service

I can personally attest to LendingClub Bank’s customer service. Anytime I have a question, I utilize the chat-live feature or telephone and never had to wait longer than a few minutes.

Of course, my personal experience can be viewed as anecdotal evidence. But there are multiple reviews on LendingClub’s outstanding customer service.

LendingClub Bank Customer Support Hours
Phone 800.242.0272 & Live Chat
Mon – Fri: 8:30 AM – 12:00 AM ET
Sat – Sun: 8:00 AM – 8:00 PM ET

LendingClub Rewards Checking Account

LendingClub Bank offers free online banking accounts in ALL States with the free Rewards Checking account that features 1% cash back on everyday purchases. Plus, the Rewards Checking Account earns 0.10% APY on balances of $2,500-$99,999.99 and 0.15% APY on balances of $100,000 & up.

Additional features include unlimited ATM fee reimbursements and monthly free checking. LendingClub banking will rebate other bank’s ATMs fees each month for withdrawals. Accounts can be managed totally online with digital and banking technology.

LendingClub banking offers full-service banking with various financial products that include savings accounts, CDs, credit cards, personal and mortgage loans plus insurance products.

Keep more of your money with free checking, free ATMs, and cash back checking.

More LendingClub Rewards Checking Features:

  • $100 minimum opening deposit.
  • No Monthly or Hidden Fees.
  • Earn 1% Unlimited Cash Back.
  • Early Direct Deposit by up to two days.
  • Earn 0.10% APY on balances of $2,500–$99,999.99. Earn 0.15% APY on balances of $100,000 & up.
  • Free Bill Pay and eStatements.
  • Free ATMs Worldwide – Get unlimited ATM fee rebates.

Pros & Cons of LendingClub Online Banking

LendingClub Bank’s Rewards checking account is designed for customers that like to earn cashback rewards and interest on deposits. But there are additional benefits.

Pros: Overall LendingClub Bank offers a full-service banking experience where customers can grow and expand their financial future with a variety of products.

  • Get cash back on online and signature-based “credit” transactions made with your debit card.
  • Get your paycheck up to 2 days early when yoyu set up direct deposit into your account.
  • Unlimited refunds on out-of-network ATM fees.
  • No monthly or hidden fees.
  • Overdraft protection is available that lets you link to another account.

Cons:

  • Must have $100,000 in your account to earn the highest APY.
  • A minimum deposit of $2,500 is needed to earn some interest.

Full-banking with Mobile App

Online banking customers want a convenient way to deposit checks, free ATMs, and access to live financial service representatives ⏤ LendingClub online banking offers that and more.

Check account balances, view transactions, download monthly statements, track accounts you have linked from other banks, easily make payments and transfers, and more — all quickly and conveniently with the LendingClub banking app.

You can also use the Online Banking Service Center to update your contact information, request stop payments, print financial documents, and apply for new accounts.

LendingClub online banking customers can:

  • Deposit checks
  • Check account balances
  • View transactions
  • Download monthly statements
  • Track linked accounts
  • Make payments and transfers.
  • Customers can also request stop payments, print financial documents, and apply for new accounts.

LendingClub High-Yield Savings Accounts

The LendingClub High-Yield Savings Account earns the best savings rate for customers that maintain a balance of $2,500 or more. Only $100 is needed to open the LendingClub Bank High-Yield Savings account, making it accessible for many, and it charges no monthly account fees.

High-interest earning

  • Earn 0.60% APY

    on balances of $2,500 & up2

  • Earn 0.05% APY

    on balances of $0.01–$2,499.992

Pros:

  • There are no monthly fees.
  • Only $100 is needed to open the account.

Cons:

  • A minimum $2,500 balance is needed to earn the top APY.

Final thoughts

LendingClub banking offers full-service banking with various financial products that include savings accounts, CDs, credit cards, personal and mortgage loans plus insurance products. They also have a stellar customer service team available via phone and live chat.

1 thought on “LendingClub Bank Review: Stellar Customer Service and Higher Rates”

  1. I did A LOT of research in choosing a bank. I went with lendingclub largely because of reviews praising its customer service; yours called it “stellar”. My experience of “customer service” at LCB has been ABYSMAL. Reps seem to be uninformed, and/or their hands are tied by nonsensical, inconsistent, and capricious policies / practices of the bank. Pending deposits don’t show up in the account (as pending) for several days, pending transfers don’t show – there is no such tab. LCB pre-approved, approved, denied, then re-approved my mobile deposit (all on the date in which I made the deposit). Three weeks later, they voided my external transfer of a % of those funds, demanding additional documentation pertaining to my prior deposit. I refused. Available funds. Transfer limit. These are contracts that I need to be able to “take to the bank”. The bank then locked me out of my account. I saw another complaint detailing LCB locking a customer’s account access in what sounded like similar circumstances.

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