Our editorial team is independent and objective. To help support our review work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the CreditMashup site. This site does not include all companies or products available within the market.

We also include links to advertisers’ offers in some of our articles; these “affiliate links” may generate income for our site when you click on them. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content.

While we work hard to provide accurate and up to date information that we think you will find relevant, CreditMashup does not and cannot guarantee that any information provided is complete and makes no representations or warranties in connection thereto, nor to the accuracy or applicability thereof. Here is a list of our partners who offer products that we have affiliate links for.

What to do when a Veterinary refuses to send a detailed bill?

Consumer wants to know if there are any laws requiring a company to send a detailed bill.
veterinary_bill_collections
veterinary_bill_collections

veterinary_bill_collectionsQuestion: Hi, My husband and I had to take our dog to the vet 2 1/2 years ago because she was sick. We paid some in cash and signed a paper stating we would make payments.

I just received a call today asking for 300.00. I asked if she had the right address because we never had gotten a bill. She told me that they don’t send bills and that’s how their able to be so “affordable”.

I honestly don’t believe it was 300.00 and I want a detailed bill. Should I let her send it to collections and then ask for a detailed bill? I’m at a loss of what to do because I don’t want to just send money without seeing what I physically owe. Thanks

Answer: You may need to seek further advice on this one because I have never heard of a company refusing to send a paper, detailed bill. And, I know of no consumers laws which require a private company to send detailed paper bill.


However, allowing the bill to be sent to a collection agency does not guarantee you will be able to see a detailed bill. It is safe to assume the collection agency will simply send you a letter with the standard debt collection language along with an amount owed and an account number. There will probably not be any detailed itemization.

It would be unfortunate for a $300 matter to end up at a collection agency and have the potential to go on your credit reports should you be unable to come to a resolution. The amount is just not worth risking your credit rating.

Perhaps you can speak with a manager or the owner of the business; or, send something like a goodwill letter. State you are more than willing to settle the bill; however, you would like a detailed itemization because you cannot recall the exact services rendered.

Certainly this should not be an over burdensome request. And, it is certainly not unusual to want a paper trail along with accurate records in order to pay a bill.

A complaint with the Better Business Bureau may get you some results but it may also be viewed as a contentious act. Something like a goodwill letter shows you are willing to pay but simply want to know what you will be paying for in detail. Good luck to you.

Join the family!

Get expert tips, news, and resources delivered to your inbox weekly.

You have been successfully Subscribed! Ops! Something went wrong, please try again.

Explore More

Join the family!

Get expert tips, news, and resources delivered to your inbox weekly.

You have been successfully Subscribed! Ops! Something went wrong, please try again.
Get In Touch
6080 Center Dr, 6th Fl Los Angeles, CA 90045

© 2024 All Rights Reserved.